Assistant store manager Job at Petsense

Assistant store manager

Petsense

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Job Responsibility:

Serve as the second in charge of operations to the Store Manager
Provide leadership and direction to the store team
Ensure a positive customer shopping experience
Perform operational activities throughout the store
Promote a safe and productive work environment
Train Team Members on the appropriate application of policies and procedures
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks
Support Assist Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training and development, and maintaining a productive work environment
Act as store leader during Store Manager’s absence
Ordering live goods and store supplies
Train and certify Team Leaders in receiving process
Lead and coach store team members on store operations to grow sales and profitability
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank
Assess store conditions and assign duties
Organize and prioritize workflow through the use of the daily planner
Recovery of merchandise
Participate in mandatory freight process
Perform regular and promotional price change activities
Resolve customer complaints/issues
Adhere to loss prevention standards and respond to any alarm calls
Communicate with Team Members on job functions, responsibilities and financial goals
Operate cash register/computer supervising cash handling procedures
Ensure the safety and well-being of live animals
Sanitize and maintain holding tanks and care for live animals

Requirements:

Previous retail leadership experience required
Must be at least 18 years of age
Possess a valid driver’s license
Ability to read, write and count accurately
Ability to frequently lift or reach merchandise overhead
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders
Ability to move throughout the store for an entire shift
Ability to safely access all areas of the store
Ability to constantly operate store equipment
Ability to utilize strong written and verbal communication skills
Ability to process information / merchandise through the point-of-sale system
Ability to successfully complete all required training and certification
Ability to travel as required in support of district needs
Ability to drive or operate a vehicle for business needs

Nice to have:

Experience with pet/live animal knowledge
Supervisory experience
A high school diploma or equivalent
Ability to perform and execute principle responsibilities of Team Members
Pet/Live Animal, pet food, pet product knowledge
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills

What we offer: