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Assistant Store Manager

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Petsense

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

This position is responsible for proficiency in all areas of a retail operation, serving as the second in charge to the Store Manager. Duties include providing leadership, ensuring a positive customer experience, performing operational activities, and promoting a safe work environment.

Job Responsibility:

  • Proficiency in all areas of a retail operation
  • Serve as the second in charge of operations to the Store Manager
  • Provide leadership and direction to the store and salon team
  • Ensure a positive customer shopping experience
  • Perform operational activities throughout the store
  • Promote a safe and productive work environment
  • Train Team Members on the appropriate application of policies and procedures
  • Maintain regular and predictable attendance
  • Work scheduled and varied shifts
  • Uphold and promote a safe work environment
  • Support selling initiatives (TEAM)
  • Assist Store Manager in Store Operations including driving sales and profit, customer loyalty, planning, prioritization, and delegating daily tasks
  • Assist Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, training and development
  • Act as store leader during Store Manager’s absence
  • Order live goods and store supplies
  • Train and certify Team Leaders in receiving process
  • Lead and coach store team members on store operations
  • Drive sales and profit through merchandising, expense control, profit/loss management
  • Execute merchandising activities and Plan-o-gram procedures
  • Perform Opening/Closing procedures
  • Transport and make deposits to bank
  • Reconcile cash drawers and vault
  • Operate cash register supervising cash handling
  • Assess store conditions and assign duties
  • Organize and prioritize workflow
  • Recovery of merchandise
  • Participate in mandatory freight process
  • Perform regular and promotional price change activities
  • Resolve customer complaints/issues
  • Adhere to loss prevention standards
  • Communicate with Team Members on job functions and goals
  • Assemble merchandise
  • Perform janitorial duties
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals
  • Sanitize and maintain holding tanks and care for live animals
  • Handle and care for all live animals including their food, bedding and habitat
  • Complete all associated documentation

Requirements:

  • Previous retail leadership experience
  • Must be at least 18 years of age
  • Possess a valid driver’s license
  • Ability to read, write and count accurately
  • Ability to frequently lift or reach merchandise overhead
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders
  • Ability to move throughout the store for an entire shift
  • Ability to safely access all areas of the store
  • Ability to constantly operate store equipment
  • Ability to utilize strong written and verbal communication skills
  • Ability to process information / merchandise through the point-of-sale system
  • Ability to successfully complete all required training and certification
  • Ability to travel as required
  • Ability to drive or operate a vehicle for business needs
  • Ability to occasionally lift or reach merchandise overhead
  • Ability to move and transfer merchandise, weighing up to 50 pounds
  • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment

Nice to have:

  • Experience with pet/live animal knowledge
  • Supervisory experience
  • A high school diploma or equivalent
  • Pet/Live Animal, pet food, pet product knowledge
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
  • Basic computer skills
What we offer:
  • Comprehensive and accessible total reward package
  • Medical, dental, and vision coverage
  • Company-paid life and disability insurance
  • Paid parental leave
  • Tuition reimbursement
  • Family planning resources such as adoption and surrogacy assistance

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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