Assistant Store Manager

• Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
• Support the Store Manager with the recruitment, training, development and succession of high-performing, results-driven Team Members
• Positively communicates and demonstrates the Brand values, attitude and culture
• Through direction of the Store Manager, ensures successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs
• Cooperates with the Store Manager to develop clear action plans for store and thrives to achieve objectives, deliverables and timelines of plan
• Through direction from the Store Manager, takes accountability for training and execution of in-store in all areas, including business, operations, and sales/customer service, to ensure all employees are trained in Retail Standards
• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options)
• Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities
• Engage in career discussions to support and reinforce team understanding of how working at Psycho Bunny will contribute to their career and personal growth
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests
• Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests
• Establish supportive and productive relationships with all team members, focusing on personal and professional development
• You must be able to work a flexible schedule, including nights, weekends, and holidays
• You may be required to open and close the store as needed

3+ years of experience in a similar retail management role

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people
• Group Insurance coverage, including health, dental, vision
• 401K, which includes a generous match
• An Employee/Family Assistance Program
• Two (2) weeks of vacation
• Five (5) wellness days