Assistant Store Manager Job at R&W (Ottawa)

Job Description

Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering collaboration, and contributing to a culture rooted in engagement and excellence. You’ll support key initiatives that elevate store performance, strengthen the brand, and ensure every customer enjoys an exceptional experience.

Job Responsibility

Team Support & Coaching: Inspire and develop a high-performing team in a positive environment. Maintain an active presence on the sales floor to guide and motivate
Customer Experience: Deliver an outstanding experience and prioritize customer satisfaction above tasks
Performance Support: Monitor KPIs, identify opportunities, and recommend actions to support store goals and brand growth
Talent Support & Development: Participate in hiring, onboarding, and training team members. Support succession planning and contribute to performance management processes
Operations: Manage inventory, compliance, and procedures. Demonstrate strong organizational, time management, prioritization, and multitasking skills
Visual & Merchandising: Maintain an appealing environment aligned with presentation standards. Optimize product displays to maximize sales and profitability
Problem-Solving & Adaptability: Act quickly in a dynamic environment by proposing creative, tailored solutions. Turn challenges into opportunities and contribute to continuous improvement
Culture & Engagement: Foster a positive environment that encourages teamwork, collaboration, and employee engagement. Lead by example and ensure adherence to the dress code
Scheduling & Floor Support: Assist in planning effective floor coverage, organizing daily tasks, and delegating as needed to maintain smooth operations
Omni-Channel: Support omnichannel initiatives to maximize sales and deliver a seamless customer experience

Requirements

2+ years of experience in team management or supervision in a retail or customer-focused environment
Ability to deliver an exceptional customer experience and to engage the team in upholding the highest service standards
Strong skills in organization, planning, and prioritization
Ability to maintain a high level of performance and quality under pressure
Proven ability to lead a team toward achieving objectives
Solid skills in driving strong sales performance
Excellent ability to manage multiple tasks simultaneously in a dynamic environment
Passion for fashion: good sense of style and solid knowledge of fashion trends
Proficient in POS, ERP, ATS systems and Microsoft Office Suite
Flexible availability
able to work evenings, weekends and holidays
Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet)
High school diploma required

What we offer

Paid Time Off: Sick days, flexible days, and vacation to help you achieve a better work-life balance
Access a comprehensive benefits program designed to take care of you
Monthly Bonus*: Attractive bonus potential to reward your efforts and outstanding performance!
Career Advancement*: Opportunities for professional growth and career development
Tuition Reimbursement*: Invest in your future with financial support for your education
Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
Generous Referral Policy*: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!

R&W - All Job Offers