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The Assistant Manager plays a key role in achieving store standards, leads by example, embraces our entrepreneurial spirit and inspires their teams through their passion and belief in our brands.
Job Responsibility:
Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained
Identify opportunities to grow the business and improve performance through collaborating with others
Maintain corporate visual merchandising directives and standards for sales floor and back room
Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams
Partner with store management team to build on business opportunities and achieve company standards and objectives
Focus staff on the importance of quality relationships with internal and external customers
Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service
Complete daily/weekly store walkthroughs
evaluate product performance, pricing, staff service levels and inventory levels
Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximize business
Ensure there are weekly visual presentation action plans
Analyze store level reports and create action plans to improve results
Assist with the manpower planning, identification, recruitment, interviewing and hiring processes
Recruit store personnel with a broad range of perspectives, experiences and backgrounds
Work with the Store Manager to build bench strength for key positions, including possible successors
Participate in weekly management meetings alongside other staff meetings
Clearly communicate to staff: store and individual sales goals and other key performance expectations
sales results and provide guidance on what is needed to improve performance
Providing a great customer journey and achieving exemplary mystery shop results
Requirements:
Previous track record of supervisory or specialist roles within a premium or luxury brand
Previous people management experience
Effective communicator with the ability to cultivate belonging
Collaborate to win and recognize and celebrate the contributions and achievements of others
Courageous in giving feedback that promotes positive behavioral change
Adapt fast and work with pace
Energetic and inspire trust showing a clear presence on the shop floor
Approach all issues with a ‘can do’ approach and make informed decisions to find in store solutions
What we offer:
Competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support associates both at home and at work
Committed to fostering an inclusive and diverse community of associates with a strong sense of belonging
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