Assistant Store Manager Job at Carter's (Surrey)

Job Description

As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prepare them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and others on product styles, features, and benefits.

Job Responsibility

Execute workforce management to ensure a genuine customer focus on the sales floor
Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
Foster a positive, safe, and inclusive environment for employees and customers
Consistently model service standards and omnichannel experience while coaching others to success
Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team
Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
Recognize exceptional performance and redirect employees when needed
Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
Build customer loyalty through Company sponsored programs
Reduce loss through a consistent level of customer service, education, and operational controls

Requirements

A positive and solutions-oriented mindset
Effective and professional verbal and written communication skills
Demonstrated leadership, supervisory, and customer engagement skills
Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
Minimum of 1 year of retail or related management experience
A high school diploma
Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
Ability to stand or walk for extended periods of time
climb up and down a ladder
Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week