Assistant Store Manager Job at Flannels (Burton upon Trent)

Job Description

The Assistant Manager at Evans Cycles plays a crucial role in supporting the Store Manager in the day-to-day operations of the store. This role involves leadership, customer service, sales, and management responsibilities.

Job Responsibility

Assist the Store Manager in leading and motivating the store team to achieve sales targets and provide exceptional customer service.
Set a high standard for customer service and ensure that the team delivers a positive and knowledgeable experience to customers.
Help drive sales by working with the team to meet or exceed sales goals. Ensure that products are displayed attractively and in an organized manner.
Assist in the training and development of store staff, including product knowledge, sales techniques, and customer service skills.
Help manage store inventory, including stock levels, restocking, and inventory accuracy. Assist in regular stocktakes.
Oversee cash handling procedures, including cash register operations and reconciliations.
Gather and relay customer feedback to the Store Manager and provide input on ways to improve the customer experience.
Assist in opening and closing the store, ensuring security procedures are followed.
Promote and maintain a safe and compliant store environment, adhering to all company policies and procedures.
Complete various administrative tasks, such as scheduling, payroll, and reports, as directed by the Store Manager.

Requirements

Previous retail management experience, preferably in the cycling or sporting goods industry.
Strong leadership and team management skills.
Excellent customer service and communication skills.
Sales-oriented with a track record of meeting or exceeding sales targets.
Knowledge and passion for cycling and cycling products.
Ability to work in a fast-paced retail environment.
Strong organisational and problem-solving skills.
Proficiency in basic computer applications.
Flexibility to work weekends and evenings as required by the store's operating hours.