Assistant Store Manager

• Greet, welcome and work with customers to ensure that they have a positive experience in the store and that if they have a problem, it’s solved before they leave
• this includes the use of Ace’s W.O.W. process
• Possess strong knowledge of store layout and most, if not all, of the store’s departments and services
• Help the store achieve Ace’s Pinnacle status and perform well within the outlined metrics provided by Ace and the store’s management team
• Use provided communication and own tools in an effort to help the team work in the most efficient way to best serve customers
• Act as the store’s representative when necessary and set a great example for our staff
• Help create a positive, professional, clean and safe environment
• Utilize available resources to effectively solve problems
• Pursue learning opportunities and trainings as recommended by the store’s management team(s) and by self identification. Facilitate training and share knowledge as necessary
• Remain in touch with daily operational goals and plans as outlined by store management
• Have an awareness of store promotions and various advertisements, promote the Ace Rewards Program
• Remain honest and communicative with customers, associates and management
• Ensure that any call, page and in store order is answered to quickly, politely and efficiently
• Help with regulating retail inventory to reduce shrinkage and maintain appropriate stock levels
• Direct the shipping, receiving and inventory flow of the store as needed
• Enforce safety policies and procedures
• be a safety role model
• Serve as a second set of eyes to cashiers, be an expert in Point of Sale, and authorize overrides and returns in alignment with company policies
• Balance cash drawers and make inferences if something is not correct with drawers
• Follow all opening and closing procedures in order to make sure the store is ready for customers and ready to be closed for the evening

• High school or GED, equivalent experience
• A commitment to service excellence and customer satisfaction
• Ability to work in teams and communicate frequently, well
• Ability and willingness to work flexible hours including evenings, weekends and holidays depending on the needs of the business
• Due to the potential of using power equipment and the store’s scheduled hours, applicants must be at least 16 years of age

Bilingual

• Merchandise discount
• Training program
• Flexible work hours
• After 90 days of full time (30+ hours each week) employment, employer contribution to health and dental insurance are options
• vision also available to associates by 100% self-paid premiums