Assistant Store Manager Job at Fortnum & Mason (Bicester)

Assistant Store Manager

Fortnum & Mason

Location:
United Kingdom , Bicester

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead with Legacy. Inspire with Joy. Giving Things. Fortnum & Mason has been the home of extraordinary experiences since 1707. We are now seeking an exceptional individual with a strong retail background to join us as Assistant Store Manager, helping us deliver world-class service and uphold our heritage of excellence. As Assistant Store Manager, you will work closely with the Store Manager to ensure our store exceeds expectations in service, standards, and performance. You will unlock the team potential coaching, mentoring, and developing their skills to help them in creating memorable experiences for every customer. Your role will involve coordinating daily operations, driving KPIs, and ensuring compliance with company objectives, vision, and values.

Job Responsibility:

Coach and develop a strong sales team with a passion for delivering a sense of pleasure to all our customers
Lead by example, achieving at least 70% of your time on the sales floor coaching, mentoring and developing your team
Complete and deliver monthly 1-to-1 reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectives
Communicate effectively and relay all appropriate developments on the floor to team members
Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
Oversee and ensure that all visual merchandising standards are executed and adhered to in order to ensure a superior customer and brand experience
Ensure adherence to company policies, controls and standards (e.g. due diligence, H&S, Security, Maintenance, cleanliness, cash handling, uniform etc.)
Monitor and maintain inventory, follow up on discrepancies and ensuring full stock availability to customers at all times
Develop strong working relationships both with internal and external stakeholders to be able to work collaboratively on key commercial decisions
Work with all areas of the host operational team to ensure compliance across all areas of the business

Requirements:

Proven experience in retail management and team leadership
Demonstrated ability to run the shop floor efficiently, ensuring team productivity and customer satisfaction
Strong understanding of recruitment and HR functions
Excellent communication and relationship-building skills
Strong IT and analytical skills, with the ability to interpret financial data
Flexibility to work varied shifts, including early mornings, late nights, and weekends
Passion for Luxury Food and storytelling

What we offer:

Competitive salary and annual bonus (up to 5%)
Generous store and restaurant discount (up to 40%)
28 days holiday (including bank holidays)
Defined development scheme to grow your career
Monthly staff shop and excellent pension scheme

Additional Information:

Job Posted:
January 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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