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Reporting to the District Manager/Store Manager, the Assistant Store Manager ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback and the store performance and optimal Organization through managing Back Office, Visual Merchandising, Stock and Omnichannel activities.
Job Responsibility:
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers
Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction
Train and coach the team on standards, including customer service, product placement, and efficient time management
Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement
Provide recommendations for action based on the analysis of sales performance
Collaborate with In-Store Visual for effective display fittings and report on visual criteria's impact on sales
Provide continuous feedback on performance and support Store Manager in team recruitment and development
Facilitate the cascading of company content through morning briefings for the team
Coordinate Stock and Back Office teams to ensure optimal stock provision and mix
Implement measures for the safety of products in both sales floor and stockroom
Conduct regular stock checks and promptly communicate stock information to the team
Maximize sales through analytical merchandise management, utilize reports for trend analysis, and conduct daily meetings to achieve goals
Requirements:
At least 3 years’ experience in similar role within structured environment
Fluent in English and Turkish
Experience with RFID systems
Proficient use of Excel
Good organization and collaboration skills and abilities