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Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
Job Responsibility:
Supports the Store Manager in promoting a customer and product-focused sales culture
Manages sales operations, asset protection, and human resources functions
Analyzes sales reports and KPIs to determine the needs of the business
Executes in store business and sales strategies
Establishes and communicates clear expectations
Controls payroll and supply budget
Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes
Performs all financial activities effectively and in accordance with policy
Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls
Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories
Ensures visual presentation, organization, and facility maintenance are representative of the Brand
Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals
Trains and coaches to ensure selling team is fluent in all aspects of product knowledge
Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards
Models sales expectations by utilizing various techniques and communicating product knowledge to the customer
Ensures prompt resolution of customer concerns
Ensures a fast and efficient register experience
Ensures team maintains consistent client communication
Assists in recruiting, hiring and developing a high performing team
Supports, implements, and provides follow-up for all training programs
Assesses and coaches store team on performance
Resolves human resources issues in a timely and effective manner
Drives associate and team engagement by recognizing and rewarding employees for outstanding performance
Ensures that store team adheres to all employment practices and policies
Requirements:
High School diploma or equivalent
2+ years of retail management experience preferred
Must be 18 years of age or older
Excellent communication, verbal, and written skills
Able to learn or adapt to technology provided by the company
Proven excellent customer service skills with statistical track record in all areas of sales and leadership
Strong organizational skills and ability to multi-task in a fast-paced environment
Strong leadership qualities, training and team building skills
Knowledge of administrative aspects of store operations
Able to communicate with customers and staff
Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
Constant Walking/Standing- 67-100% of 8-hour shift
Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift