Assistant Store Manager Job at Ross Stores (Irondequoit)

Job Description

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

Job Responsibility

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising
Responsible for learning all phases of Store operations
In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working
Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance
Communicates any variances to Company standards to the Store Manager
Ensures proper scheduling of Associates to meet business objectives
Ensures compliance with all State, Local and Federal regulations
Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms
Accepts special assignments as directed by Leadership
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed
Assists in recruiting, hiring, training and developing non-exempt Associates
Ensures compliance of Ross personnel policies and procedures
Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed
Assists in the management of and continuous monitoring of actual expenditures to be within budget
Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends
Understands that safety is the number one priority and practices safe behaviors in everything they do
Ensures all Associates understand and can execute emergency operating procedures
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers
Assists in the facilitation of monthly safety meetings
Treats all Customers, Associates, and other leaders with respect
Demonstrates courtesy, friendliness, and professionalism at all times
Recognizes Associates using Company recognition programs
Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision
Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc
Represents and supports the Company brand at all times
Maintains and models a professional appearance, in accordance with the Company Dress Code
Reinforces the Company Dress Code at all times
Manages Store to ensure a clean, neat, easy to shop environment
Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice
Ensures merchandise is presented and organized according to Company merchandising guidelines
Urgently manages merchandise processing to the sales floor within the expected Company timeframe
Assists with training Associates on Loss Prevention awareness and Store shortage goals
As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers
Safeguards confidential information, cash and credit card information and merchandise
Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness
Assists in leading the annual inventory process including preparation and execution of inventory guidelines
Monitors mark-out-of-stock policy to ensure proper administration
Ensures Public View Monitor (PVM) system is maintained properly

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment
Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels
Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion
Ability to set priorities and exercise independent judgment
Maintain high quality of Customer service
Fluency in English
Ability to work evenings and weekends
Ability to perform basic mathematical calculations commonly used in retail environments
Ability to use all Store equipment, including PDTs, registers and PC as required
Ability to spend up to 100% of working time standing, walking, and moving around the Store
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
Ability to occasionally push, pull and lift more than 25 lbs
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies