Assistant Store Manager Job at Petsense

Job Description

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store and salon team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Job Responsibility

Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks
Assist Store Manager in Team Member/Salon Team Members counseling, hiring/staffing decisions, scheduling, Team Member training and development, and maintaining a productive work environment
Store leader during Store Manager's absence (PTO, LOA, etc.)
Order live goods and store supplies
Train and certify Team Leaders in receiving process
Lead and coach store team members on store operations to grow sales and profitability of their stores
Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink
Execute assigned basic, promotional, and seasonal merchandising activities
Execute to completion Plan-o-gram procedures (merchandising, sets, and resets)
Perform Opening/Closing procedures
Transport and make deposits to bank
Ensure cash drawers and vault is reconciled accurately daily
Operate cash register/computer supervising cash handling procedures
Assess store conditions and assign duties
Organize and prioritize workflow through the use of the daily planner
Recovery of merchandise
Participate in mandatory freight process
Perform regular and promotional price change activities
Execute price changes/markdowns
Resolve customer complaints/issues and ensure the customer has a positive experience
Adhere to loss prevention standards and respond to any alarm calls as needed
Communicate with Team Members on job functions, responsibilities and financial goals
Assist Team Members on appropriate application of policies and procedures
Assemble merchandise
Perform janitorial duties
Assist customers with loading purchases
Ensure the safety and well-being of live animals
Sanitize and maintain holding tanks and care for live animals as required
Handle and care for all live animals including their food, bedding and habitat
Complete all documentation associated with any of the above job duties
May be required to perform other duties as assigned

Requirements

Previous retail leadership experience is required
Experience with pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age and possess a valid driver's license
High school diploma or equivalent is preferred, but not required
Regardless of education level, Associates must be able to read, write and count accurately
Ability to perform and execute principle responsibilities of Team Members
Ability to read, write, and count accurately
Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to frequently lift or reach merchandise overhead
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders
Ability to move throughout the store for an entire shift
Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area
Ability to constantly operate store equipment such as computer, cash register, and other store equipment
Ability to read, write, and count accurately to complete all documentation
Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers
Ability to process information / merchandise through the point-of-sale system
Ability to successfully complete all required training and certification
Ability to travel as required in support of district needs
Ability to drive or operate a vehicle for business needs
This position is non-sedentary
Ability to occasionally lift or reach merchandise overhead
Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store
Ability to successfully complete all required training
Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack, dolly or U-boat)