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As the second person in charge of the store, together with the director, you are the global figures in the store. You will support managers by leading the team to achieve the store's objectives while meeting the company's management standards and ensuring a good customer experience. You’ll have a global vision of the business and link between the three key parts: product, operations and people. As a team leader and inspirer, with knowledge of fashion and product. You will also have strong organizational and planning skills; as well as being analytical, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. In addition to being innovative, with a great capacity to adapt and lead change.
Job Responsibility:
PRODUCT: Supports the director in managing all sections to achieve sales targets
Monitor product display in all sections
Ensure that in all sections product analysis is carried out (shortcomings, competition and trends) to carry out the different actions and thus achieve better results
Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications)
Continuous communication and feedback is given to both the central and the country sales team
Monitor the communication flow of all departments
PROCESS: Support the director in the management of warehouse stock and merchandise flows, taking into account the criteria of the Commercial Manager
Support the director by executing the organization and planning of people and processes
Ensure that teams work to company standards achieving appropriate productivity
Supervise the operation of the store devices and ensure that the technological part works well and provides a good shopping experience
Support management team by ensuring compliance with omnichannel-related processes (SINT, IPOD, STORE MODE, CC)
Lead the implementations of new projects and commercial and operational updates
Responsible for and ensure that SHRINKAGE is minimized and coordinate action plans regarding the needs of the store
CUSTOMER: Lead the standards of customer service in your store
Ensures that incidents are resolved in time
PEOPLE: Help the manager manage the budget of hours with respect to the needs of the store
Execute the process of preparing schedules in all sections and ensure coverage appropriate to the sales dynamics and operational workload of the store
Supervise all types of training (on-boarding, mandatory training on the Tra!n platform, job training, etc.)
Support the director in the development of succession plans (quarry) by identifying and training potential candidates
Develop, recognize, and give constructive feedback
Leads compliance with occupational risk prevention, health and safety at work standards
Requirements:
Support store director in managing all sections to achieve sales targets
Monitor product display in all sections
Ensure product analysis is carried out in all sections
Perform commercial analysis to execute actions that improve sales
Maintain continuous communication and feedback with central and country sales teams
Monitor communication flow of all departments
Support director in management of warehouse stock and merchandise flows
Support director in executing organization and planning of people and processes
Ensure teams work to company standards achieving appropriate productivity
Supervise operation of store devices and ensure technological part works well
Support management team by ensuring compliance with omnichannel-related processes
Lead implementations of new projects and commercial and operational updates
Responsible for minimizing SHRINKAGE and coordinate action plans
Lead standards of customer service
Ensure incidents are resolved in time
Help manager manage budget of hours
Execute process of preparing schedules in all sections
Supervise all types of training
Support director in development of succession plans
Develop, recognize, and give constructive feedback
Lead compliance with occupational risk prevention, health and safety at work standards
What we offer:
25% discount to buy the latest trends in any of our brands
Variety benefit package with a wide range of discounts
Internal promotion programs
E-learning and training programs
Social projects to get involved and contribute to a better society