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Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment
Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers
Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment
Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity
Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service
Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly
Requirements
Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
Significant time working retail store environment
Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
Detail oriented and a good problem solver
High comfort level with personal technology, such as mobile devices and personal video platforms
Knowledge and ability to use computer and software applications
Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
Work scheduled overtime as needed
High School Diploma or equivalent
2-3 years Sales/Customer Service experience
Nice to have
1+ year Management experience
2-3 years Telecommunications/wireless experience
Familiarity with the latest technology and devices
Willingness to travel to other locations as business needs dictate