Assistant Store Manager Job at Chico's FAS, Inc. (Kittery)

Job Description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Job Responsibility

Analyzes sales reports and KPIs to determine the needs of the business
In partnership with Store Manager, executes in store business and sales strategies
Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards
Controls payroll and supply budget
Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes
Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling
ensures all register transactions are completed accurately and in accordance with policy
Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls
conducts associate training to reinforce proper controls
Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories
Ensures visual presentation, organization, and facility maintenance are representative of the Brand
Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals
Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store
Trains, coaches and assists with locate fulfillment and selling
Motivates and inspires store team, developing a shared vision while modeling core values
Promotes an inclusive, collaborative approach to problem solving
Communicates with store teams and Store Manager to effectively lead positive change
Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set
Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
Models sales expectations by utilizing various techniques and communicating product knowledge to the customer
recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
Ensures prompt resolution of customer concerns
Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations
Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up
Assists in recruiting, hiring and developing a high performing team
Supports, implements, and provides follow-up for all training programs, seminars, etc
Assesses and coaches store team on performance
In partnership with the SM, resolves human resources issues in a timely and effective manner
Drives associate and team engagement by recognizing and rewarding employees for outstanding performance
Ensures that store team adheres to all employment practices and policies

Requirements

High School diploma or equivalent
2+ years of retail management experience preferred
Must be 18 years of age or older
Excellent communication, verbal, and written skills
Able to learn or adapt to technology provided by the company
Proven excellent customer service skills with statistical track record in all areas of sales and leadership
Strong organizational skills and ability to multi-task in a fast-paced environment
Strong leadership qualities, training and team building skills
Knowledge of administrative aspects of store operations
Able to communicate with customers and staff
Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
Constant Walking/Standing- 67-100% of 8-hour shift
Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
Frequent Climbing- 34%-66% of 8-hour shift

Chico's FAS, Inc. - All Job Offers