Assistant Store Manager Job at Bumble and bumble (Farnham)

Job Description

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Assistant Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision.

Job Responsibility

Deliver exceptional customer service
Maximise sales performance and productivity
Team management
Communicate effectively
Build collaborative relationships across department store
Create, organise and execute in store events
Effectively manage stock and inventory
Maintain high VM standards and work environment
Complete any administrative tasks to a high standard and in a timely manner
To be aware of competitor activity and to drive an omni-channel approach
Support the Boutique Manager in all aspects of running the business
Efficiently take control of the business in the Boutique Manager's absence

Requirements

Proven retail experience at Supervisor or above level, preferably within beauty
The ability to provide inspirational, authentic and personalized customer service
Experience of coaching/mentoring others to achieve their full potential and to succeed
A drive to achieve sales and customer service targets
Flexible availability across days/hours
Proof of right to live and work in the country
Proven retail management/assistant retail management experience
Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
Previous retail operations experience including inventory and facilities management and cash reconciliation
Proven track record of leading a team to achieve sales and customer service targets
Experience of creating and executing in-store events
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment