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This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Job Responsibility:
Proficiency in all areas of a retail operation
Serve as the second in charge of operations to the Store Manager
Provide leadership and direction to the store team
Ensure a positive customer shopping experience
Perform operational activities throughout the store
Promote a safe and productive work environment
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Support selling initiatives (TEAM)
Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks
Support Assist Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training and development
Act as store leader during Store Manager’s absence
Ordering live goods and store supplies
Train and certify Team Leaders in receiving process
Lead and coach store team members on store operations to grow sales and profitability
Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, protecting company assets and reducing shrink
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank
Assess store conditions and assign duties
Organize and prioritize workflow through the use of the daily planner
Recovery of merchandise
Participate in mandatory freight process
Perform regular and promotional price change activities
Resolve customer complaints/issues
Adhere to loss prevention standards and respond to any alarm calls as needed
Communicate with Team Members on job functions, responsibilities and financial goals
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