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This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Job Responsibility:
Serve as second in charge of operations to the Store Manager
Provide leadership and direction to the store team
Ensure a positive customer shopping experience
Perform operational activities throughout the store
Promote a safe and productive work environment
Train Team Members on appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and varied hours, days, nights, weekends and overtime
Uphold and promote a safe work environment by following and enforcing policies
Support selling initiatives (TEAM: Thank, Engage, Advise, Make it Memorable)
Assist Store Manager in Store Operations including driving sales and profit, customer loyalty, planning, prioritization, and delegating
Support in Team Member counseling, hiring/staffing decisions, scheduling, training and development
Act as store leader during Store Manager’s absence
Ordering live goods and store supplies
Train and certify Team Leaders in receiving process
Lead and coach store team members on store operations to grow sales and profitability
Drive sales and profit through top line sales, merchandising, expense control, profit/loss management
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank
Assess store conditions and assign duties
Organize and prioritize workflow
Recovery of merchandise
Participate in mandatory freight process
Perform regular and promotional price change activities
Resolve customer complaints/issues
Adhere to loss prevention standards and respond to alarm calls
Communicate with Team Members on job functions, responsibilities and financial goals