Assistant Store Manager Job at Charles Tyrwhitt (London)

Assistant Store Manager

Charles Tyrwhitt

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Assistant Manager role is a key function in the store's leadership structure, and the main objective is to influence and exceed sales targets, maximise KPI goals, ensure excellent customer service experience, and drive the operational metrics of the store.

Job Responsibility:

Influence and exceed sales targets, maximise KPI goals, ensure excellent customer service experience, and drive the operational metrics of the store
Lead and work alongside the sales team to identify and exceed sales opportunities and targets, whilst recognising and coaching great performance
Build lasting relationships and connections with customers, manage customer appointments (including corporate clients and wedding parties), and manage customer feedback with the Store Manager
Train the team on CT's service and selling standards and will encourage the sales team to utilise all store and business training tools
Influence a great culture within the store team, ensuring a professional and enjoyable store atmosphere for both the sales team and customers, with a solution-led approach
Support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance

Requirements:

Previous retail management experience
Proven ability to lead, inspire and motivate others to achieve and work to very high standards
Coaching and leadership skills
Highly commercial with strong analytical skills
Stock management and loss prevention experience
Knowledge of understanding systems with a good understanding of Microsoft Office
Strong relationship building skills and stakeholder/customer management

What we offer:

Excellent bonus scheme - bonuses are paid quarterly when your store hits target
Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months
Cycle to work scheme
Relocation packages to support career development
Season ticket loans to those based in London stores
Fun fund to ensure parties, treats, social activities and team building events happen regularly
Professional development via the Tyrwhitt Academy
Apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage

Additional Information:

Job Posted:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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