Assistant Store Manager Job at ACE Hardware (Forest Lake)

Job Description

The Assistant Manager helps manages overall store operations and the achievement of company goals and directives. Must have evening and weekend availability to be considered for this role.

Job Responsibility

Provide positive representation of store.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store.
Provide a friendly, outgoing demeanor
work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints.
Possess excellent product knowledge and knowledge of store layout and location of products.
Inform customers about Ace Rewards program benefits, Ace Hardware app, and help them sign up when needed.
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager and Assistant Manager on all aspects of running the store.
Participate in weekly management staff meetings.
Communicate issues to the appropriate Store Support Center department with General Manager approval.
Assist with special projects within the district as set forth by the District Manager.
Implement new Standard Operating Procedures into store execution.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Ensure that weekly price changes and label updates are completed timely and accurately.
Oversee all cashiering functions including training, maintenance, audits, and reports.
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets.
Visit competition to be familiar with what they are doing.
Perform all other duties as assigned.
Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
Responsible for maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Assist in training of all associates.
Actively promote the advancement of associates.
Assist in training, reviewing, and coaching Head Cashiers and Cashiers with the approval of the General Manager.
Manage some aspects of store operations in the absence of the General Manager.
Lead by example
be approachable by all associates and customers.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Prepare and challenge yourself for future advancement.

Requirements

Must have evening and weekend availability to be considered for this role.
Strong preference will be given to candidates with previous Stihl power equipment sales experience.