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This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store and salon team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Job Responsibility:
Provide leadership and direction to the store and salon team
Ensure a positive customer shopping experience
Perform operational activities throughout the store
Give appropriate direction to the store Team Members
Promote a safe and productive work environment
Train Team Members on the appropriate application of policies and procedures
Assist Store Manager in Store Operations including driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks
Assist Store Manager in Team Member/Salon Team Members counseling, hiring/staffing decisions, scheduling, Team Member training and development
Store leader during Store Manager's absence
Order live goods and store supplies
Train and certify Team Leaders in receiving process
Lead and coach store team members on store operations to grow sales and profitability
Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, protecting company assets and reducing shrink
Execute assigned basic, promotional, and seasonal merchandising activities
Execute to completion Plan-o-gram procedures
Perform Opening/Closing procedures
Transport and make deposits to bank
Ensure cash drawers and vault is reconciled accurately daily