Assistant Store Manager

• Proficiency in all areas of a retail operation
• Serve as the second in charge of operations to the Store Manager
• Provide leadership and direction to the store team
• Ensure a positive customer shopping experience
• Perform operational activities throughout the store
• Promote a safe and productive work environment
• Train Team Members on the appropriate application of policies and procedures
• Maintain regular and predictable attendance
• Work scheduled shifts and varied hours, days, nights, weekends and overtime
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
• Support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
• Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks
• Support Assist Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training and development
• Act as store leader during Store Manager’s absence
• Ordering live goods and store supplies
• Train and certify Team Leaders in receiving process
• Lead and coach store team members on store operations to grow sales and profitability
• Execute assigned basic, promotional, and seasonal merchandising activities
• Perform Opening/Closing procedures
• Transport and make deposits to bank
• Assess store conditions and assign duties
• Organize and prioritize workflow through the use of the daily planner
• Recovery of merchandise
• Participate in mandatory freight process
• Perform regular and promotional price change activities
• Resolve customer complaints/issues
• Adhere to loss prevention standards and respond to any alarm calls
• Communicate with Team Members on job functions, responsibilities and financial goals
• Operate cash register/computer supervising cash handling procedures
• Ensure the safety and well-being of live animals
• Sanitize and maintain holding tanks and care for live animals

• Previous retail leadership experience required
• Pet/live animal knowledge strongly preferred
• Supervisory experience preferred
• Must be at least 18 years of age
• Possess a valid driver’s license
• High school diploma or equivalent preferred
• Ability to read, write and count accurately
• Ability to perform and execute principle responsibilities of Team Members
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
• Basic computer skills
• Ability to frequently lift or reach merchandise overhead
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders
• Ability to move throughout the store for an entire shift
• Ability to safely access all areas of the store
• Ability to constantly operate store equipment
• Ability to utilize strong written and verbal communication skills
• Ability to process information / merchandise through the point-of-sale system
• Ability to successfully complete all required training and certification
• Ability to travel as required in support of district needs
• Ability to drive or operate a vehicle for business needs

Pet/Live Animal, pet food, pet product knowledge is strongly preferred

• Comprehensive and accessible total reward package
• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources such as adoption and surrogacy assistance