Assistant Store Manager Job at O'Reilly Auto Parts (Tucson)

Job Description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Job Responsibility

Support the Store Manager in areas of sales, customer service, store appearance and store operations
Manage the store during the Store Manager’s absence and/or when working opposing shifts
Lead the store team members in servicing customers
Lead the store team members in providing excellent customer service to retail and professional customers
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs
Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours
Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members
Make sure telephone is answered according to company policy
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed
Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store
Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned
Make sure all team members are complying with company policies specifically
adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area
Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles

Requirements

Sales Specialist Training
Assistant Manager Certification
RSS Certification

Nice to have

Certified Parts Professional Certification
ASE Certification
Fluency in multiple languages (Spanish is highly desired)

What we offer

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

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