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As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.
Job Responsibility:
Assist in building and retaining a high performing team
Create a consistent environment of world class customer service
Exceed sales plan
Act as a mentor, leader, and coach
Build a climate of high performance and five-star customer service
Maximize the performance and productivity of team members
Lead and model a customer first culture
Accountable for active floor management
Provide ongoing coaching and training to enhance individual selling skills
Monitor store payroll to ensure hours do not exceed monthly budget
Accurately monitor and acknowledge timesheets
Assist in leading the store to achieve Total Monthly Income (TMI) Goals
Monitor inventory management, special orders, receiving processes, layaway, mark out of stock, repairs
Ensure first quality standards for all merchandise
Communicate daily sales goals to all team members
Observe individual team member performance and enforce action plans for improvement
Assist in building a strong bench and talent pipeline
Ensure store is always staffed to achieve staffing goals
Fill open positions within 30 days
Requirements:
High School Diploma or degree
Two-four years prior retail management experience in an apparel or specialty store environment
Prior experience with a computerized POS system
What we offer:
Generous Team Member Discount After First Pay Period