Assistant Store Manager - White House Black Market

• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines
• reviews time sheets and other payroll documentation for accuracy and submits as appropriate
• Promotes customer service by ensuring associates are greeting and assisting customers
• responds to customer inquiries and complaints in a professional and timely manner
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer
• recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
• Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard
• Trains associates on visual merchandising techniques to ensure store is always maintained
• Monitors associate sales activities and productivity
• acknowledges and communicates performance to associates
• motivates and trains associates to achieve full potential
• Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling
• ensures all register transactions are completed accurately and in accordance with policy
• Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories
• Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations
• Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls
• conducts associate training as needed to reinforce proper Controls
• Assists in the recruiting, hiring, and development of store associates
• interprets key performance indicator reports and delivers coaching as needed
• provides feedback to Store Manager for associate performance appraisals and evaluations
• Other duties as assigned/required

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 3 years prior retail or sales management experience preferred
• Excellent communication, verbal and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Minimum 3 years prior retail or sales management experience preferred