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Assistant Store Manager - White House Black Market

United States, Birmingham · Job Posted June 30, 2026
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Job Description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. POSITION OBJECTIVE: The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Job Responsibility

  • Supporting the Store Manager in promoting a customer and product-focused sales culture
  • Managing sales operations, asset protection, and human resources functions
  • Analyzes sales reports and KPIs
  • Establishes and communicates clear expectations
  • Controls payroll and supply budget
  • Performs and oversees basic operational activities
  • Performs all financial activities
  • Ensures compliance with all applicable laws
  • Administers all operational process
  • Ensures visual presentation, organization, and facility maintenance
  • Develops a high performance culture
  • Trains and coaches to ensure selling team is fluent in all aspects of product knowledge
  • Trains, coaches and assists with locate fulfillment and selling
  • Motivates and inspires store team
  • Promotes an inclusive, collaborative approach to problem solving
  • Communicates with store teams and Store Manager
  • Seeks personal developmental opportunities
  • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles
  • Models sales expectations
  • Ensures prompt resolution of customer concerns
  • Ensures a fast and efficient register experience
  • Ensures team maintains consistent client communication
  • Assists in recruiting, hiring and developing a high performing team
  • Supports, implements, and provides follow-up for all training programs
  • Assesses and coaches store team on performance
  • Resolves human resources issues
  • Drives associate and team engagement
  • Ensures that store team adheres to all employment practices and policies

Requirements

  • High School diploma or equivalent
  • 2+ years of retail management experience preferred
  • Must be 18 years of age or older
  • Excellent communication, verbal, and written skills
  • Able to learn or adapt to technology provided by the company
  • Proven excellent customer service skills with statistical track record in all areas of sales and leadership
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Strong leadership qualities, training and team building skills
  • Knowledge of administrative aspects of store operations
  • Able to communicate with customers and staff
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

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