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Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. POSITION OBJECTIVE: The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
Job Responsibility
Supporting the Store Manager in promoting a customer and product-focused sales culture
Managing sales operations, asset protection, and human resources functions
Analyzes sales reports and KPIs
Establishes and communicates clear expectations
Controls payroll and supply budget
Performs and oversees basic operational activities
Performs all financial activities
Ensures compliance with all applicable laws
Administers all operational process
Ensures visual presentation, organization, and facility maintenance
Develops a high performance culture
Trains and coaches to ensure selling team is fluent in all aspects of product knowledge
Trains, coaches and assists with locate fulfillment and selling
Motivates and inspires store team
Promotes an inclusive, collaborative approach to problem solving
Communicates with store teams and Store Manager
Seeks personal developmental opportunities
Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles
Models sales expectations
Ensures prompt resolution of customer concerns
Ensures a fast and efficient register experience
Ensures team maintains consistent client communication
Assists in recruiting, hiring and developing a high performing team
Supports, implements, and provides follow-up for all training programs
Assesses and coaches store team on performance
Resolves human resources issues
Drives associate and team engagement
Ensures that store team adheres to all employment practices and policies
Requirements
High School diploma or equivalent
2+ years of retail management experience preferred
Must be 18 years of age or older
Excellent communication, verbal, and written skills
Able to learn or adapt to technology provided by the company
Proven excellent customer service skills with statistical track record in all areas of sales and leadership
Strong organizational skills and ability to multi-task in a fast-paced environment
Strong leadership qualities, training and team building skills
Knowledge of administrative aspects of store operations
Able to communicate with customers and staff
Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required