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Assistant Store Manager (Retail)

United Kingdom, Brierley Hill Employment contract · Job Posted June 29, 2026
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Job Description

As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: patient pre-screening, dispensing, accuracy checks and much more. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management. We will support you in completing our industry leading 'Step into Optics' training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.

Job Responsibility

  • Lead and inspire your team to deliver an exemplary customer journey
  • Work closely with the Store Manager to create and deliver the commercial plan
  • Manage customer service, store operations and clinical activities including patient pre-screening, dispensing, accuracy checks
  • Manage a team with a variety of experience and clinical knowledge
  • Complete management tasks such as creating and maintaining rotas, return to work reviews and performance management

Requirements

  • Experience working in a customer facing role
  • Desire to learn
  • Led or coached a team

Nice to have

Experience working in a clinical environment

What we offer

  • Discretionary Quarterly bonus
  • Generous employee discounts for you and a second person
  • Clinical and Non-Clinical Career development opportunities
  • Enhanced maternity/paternity/adoption leave pay and gift card
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes
  • Access to free, 24/7 counselling and support through TELUS Health
  • Employee Assistance Programme

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