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Assistant Store Director

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Groupe Kering

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Location:
United States of America , Miami

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Alexander McQueen Assistant Store Director will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. This role is responsible for setting up and implementing the strategy and vision for the store, providing recommendations and improvement plans based on store results. The ideal candidate must perform with a high level of integrity and take full ownership of the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Director/Manager leads by example and guarantees excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. They will drive excellence in all Client touchpoints through empowering and developing the store team.

Job Responsibility:

  • Lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience
  • Set up and implement the strategy and vision for the store, providing recommendations and improvement plans based on store results
  • Take full ownership of the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation
  • Lead by example and guarantee excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand
  • Drive excellence in all Client touchpoints through empowering and developing the store team
  • Drive team to exceed Financial targets and maximize sales performances
  • Propose and develop action plans, through careful analysis of store performance
  • Communicate with the team the company set KPI’s and identify strategies to ensure performance standards are met
  • Represent the Company within the local market, identify opportunities to increase foot flow, attract new Clients, and build loyal relationships with the brand
  • Be present on the sales floor, ensuring highest standard of approach and service to Clients
  • Foster the omni channel awareness among the team
  • Meet store operating budgets by monitoring store expenses
  • Provide effective product feedback based on store needs
  • Proactively follow current competitors and fashion trends, industry news and new innovations in technology
  • Train and communicate current collection knowledge to all associates
  • Place the client above all
  • Foster a client centric mindset developing and maintaining solid Client relationships
  • Manage the achievement of business objectives, by utilizing a top client strategy
  • Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events
  • Capture meaningful customer data for the purpose of building relationships
  • Foster a strong private appointment culture among the team
  • Collaborate with the Retail Head Office for the organization of local events
  • Oversee annual review process for all store employees and set annual employee goals
  • Cascade relevant information from the business in an efficient way
  • Conduct monthly coaching sessions with team members to review performance and provide constructive, timely feedback
  • Attract, recruit, and retain a high performing team and build a talent pipeline
  • Ensure a consistent and branded onboarding experience for all new hires
  • Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service
  • Partner with Retail Manager and Human Resource Manager for all employee relations issues
  • Act as a strong staff motivator, promoting team spirit
  • Be a role model of House Code of Behaviours and ensure team abides by them
  • Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates
  • Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures
  • Identify talents within your team to propose for internal development opportunities
  • Ensure strong cooperation between front and back of house to guarantee efficient operations
  • Adhere to and enforce all company policies and procedures
  • Monitor store expenses and maintain store operating budget
  • Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations
  • Oversee the processing of daily incoming and outbound merchandise requests and shipments
  • Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records
  • Support and maintain visual merchandising standards set by headquarters
  • Maintain full organization of company assets per the back of house and front of house guidelines
  • Maintain the borrow log and consignment program

Requirements:

  • Significant sales management experience in retail, luxury retail, or service-related industry
  • Proven ability to drive store performance
  • Commercial awareness and strong business acumen, including key retail performance indicators
  • Coaching and development skills
  • Strong analytical skills
  • Entrepreneurial spirit
  • Strong budget management experience
  • Strong verbal and written communication skills and excellent organizational skills
  • Being confident in public speaking and engaging with external stakeholder
  • Ability to manage competing priorities in a fast-paced environment
  • Open to change and new way of working
  • Able to manage pressure and maintain a positive working environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • Flexibility to work a retail schedule which will include evenings, weekends and holidays
  • Ability to effectively create, manage and adhere to deadlines
  • Ability to be mobile for extended periods of time
  • Passion for the Fashion Industry
  • Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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