Assistant Spa Manager

• Helps facilitate daily operations of the Spa to reflect sophistication in services and seamless service to the customer
• Responsible for supervising and mentoring Therapists as per the established Spa Protocols, and Corporate Standards, Policies and Procedures
• Proactively making certain the facility, services and equipment are clean and in optimal working order
• Market and sell the spa facilities, services, and products conveying their opulence to the customer
• Must practice methods, which comply with sanitation, and health guidelines established by local regulations and the Property’s Policies and Procedures
• Maintain cleanliness in all areas of the Spa and Fitness areas
• Conduct a daily walk-through and inspection of the spa, fitness and retail facilities
• Ensure that inventories are conducted regularly and accurately for all retail products, linen and professional products
• Supervise spa reservations to ensure maximum yield and labor efficiency
• Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards
• Trains, motivates, and provides regular communication to the team to deliver service with unmatched sophistication and professionalism while fostering a culture of accountability
• Recommend personnel changes in assigned areas, including promotion, demotion, and vacations, leaves of absence and release of staff
• Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions
• Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities
• Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations
• Keeps leadership informed on a timely basis of any undue variance from expected results
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
• Must provide a detailed explanation of all treatment techniques to be used on guest, as well as their comfort, assessing guest’s requirements and concerns, and anticipating guest’s needs
• Provide any additional details or services to go above and beyond the guests’ expectations
• Must be able to assist in the training of Therapists with a set of thorough, expert, complete and knowledgeable massage treatments, always using professional methods, draping techniques and adhering to the Therapists Code of Ethics
• Must ensure Therapists maintain a medical facility grade of cleanliness in the treatment area at all times, and practicing all sanitation and safety guidelines as required by any applicable regulations and by the Policies & Procedures
• Recommend/implement incentive programs in department that addresses reducing costs or increasing revenues and meets company’s budgetary guidelines
• Hires, trains, motivate, and provide regular communication to the team to deliver service with unmatched sophistication and professionalism while fostering a culture of accountability
• Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff
• Responsible for helping standardize, maintain, update and training of all Therapists on Spa policies
• Assist in the development and update of Spa service offerings
• Will provide assistance in servicing guests in between training schedules
• Will work to maintain vendor relationships for the brand and will develop brand standards for services, products, protocols, and retail support
• Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management

• College degree is required
• Two years experience working required
• One -year department experience preferred
• Must present a well-groomed appearance
• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally
• Fluent in English
• Microsoft Office knowledge required
• Organized, can multi-task, good problem solving skills and detail-oriented
• Superior diplomatic and communication skills, both oral and written
• Well organized, can multi-task, superb problem solving skills and be detail-oriented
• Prepare and manage budget while monitoring expenses
• Proven aptitude in maintaining consistent, first-rate service levels in premium markets
• Established history of hiring, training and empowering employees who are also held accountable and given regular feedback
• Ability to foster positive relationships with co-workers and ensure teamwork occurs

One -year department experience preferred

• Insurance
• Allowances
• Employee Shuttle Service
• Uniform
• Health checkup
• Training & Development
• Salary review
• Annual Leave