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The Assistant Spa Manager supports the day-to-day operations of the spa, ensuring an exceptional guest experience, smooth team coordination, and adherence to service standards. This role assists the Spa Manager in supervising staff, managing schedules, maintaining operational excellence, and driving revenue through outstanding service and team performance.
Job Responsibility:
Assist the Spa Manager in overseeing daily spa operations and ensuring high-quality guest services
Supervise spa staff, providing training and support to enhance their performance and service standards
Monitor inventory levels of spa products and equipment, assisting with ordering as needed
Address guest inquiries and concerns promptly to ensure satisfaction and resolve any issues
Collaborate with the management team to develop and implement spa promotions and programs
Requirements:
Customer Service Skills: Friendly, welcoming, and attentive to guest needs, ensuring a comfortable and pleasant experience in the spa
Attention to Detail: Ability to maintain the cleanliness and organization of all spa areas, including treatment rooms, locker rooms, relaxation areas, and common spaces
Physical Stamina: Able to stand and move around for long periods, as well as perform tasks such as cleaning and restocking supplies
Knowledge of Spa Services: Familiarity with the spa's offerings, enabling them to assist guests in making informed decisions about treatments or answering general questions
Hygiene Standards: Understands and follows strict hygiene and safety protocols to ensure the health and safety of guests and staff
Flexibility: Willing to work shifts that may include weekends, holidays, and evenings, as required by the spa’s schedule
All Applicants must possess the legal right to work in Greece
What we offer:
Competitive salary and comprehensive benefits package
Complimentary employee meals, bus transportation, uniform & laundry services
Ticket Restaurant monthly allowance
Complimentary nights at Four Seasons Hotels & Resorts globally
Employee recognition programs
Opportunities for global travel through task forces and transfers
Access to Four Seasons global training & development programs
Accommodation and transport to the hotel will be provided