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The Assistant Spa Manager assists in providing the leadership and management of the Spa Department. This includes supervising the team, ensuring the company standards are consistently applied, participating in operational decisions, creating, developing and implementing treatments or concepts, demonstrating effective retail management and delivering high level of service to guests.
Job Responsibility:
Assist in providing the leadership and management of the Spa Department
Supervise the team
Ensure the company standards are consistently applied
Participate in operational decisions
Create, develop and implement treatments or concepts
Demonstrate effective retail management
Deliver high level of service to guests
Help identifying and assessing the needs and opportunities for career development of each team member through effective coaching and training
Interview, train, schedule, monitor employee performance and discipline members of the Spa team
Keep accurate and up-to-date records and statistics on the Spa department employees
Actively participate in employee relations activities and programmes
Promote harmony between the team members and all hotel departments
Report for duty punctually wearing the correct uniform/attire and name tag
Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards
Develop operation manuals for the department and implement training programs to ensure the growth of the team members and level of service
Requirements:
Minimum of two years’ experience in hotel rooms operations
At least one year in a supervisory/management role
Knowledge of property management systems required
Opera and Delphi knowledge preferred
Strong business and work ethic required
Ability to quickly and positively establish rapport is required
Above average communication skills - both written and oral - are required
Nice to have:
Candidates with a degree in hospitality, or similar, are preferred
Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration
What we offer:
Competitive basic salary and travel allowance in a Tax-Free Environment
Housing is provided
Transportation is provided
30 days’ vacation
10 days Public Holidays per year
Paid home leave tickets
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program
Worldwide Complimentary Room Nights with Four Seasons