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Assistant Spa Director

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The Woodhouse Day Spa - Buffalo

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Location:
United States , Carmel

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Contract Type:
Not provided

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Salary:

50000.00 USD / Year

Job Description:

As Assistant Spa Director at our Carmel location, you will own every moment of the guest journey from the time someone walks through our door until they leave feeling better than when they arrived. You will lead and coach our front desk team, drive retail and rebooking performance, and maintain the hospitality standards that have made Woodhouse a destination spa experience for 19 years. This is a leadership position with clear accountability, measurable outcomes, and a direct path to Spa Director for the right person.

Job Responsibility:

  • Own the guest experience at our Carmel location: ambiance, service standards, team presentation, and every touchpoint from greeting to goodbye
  • Coach and develop the front desk team on retail sales, rebooking, upselling, and guest engagement
  • Drive measurable results: 18% retail-to-service ratio, 30%+ rebooking rate, 90%+ mystery shop scores
  • Lead team huddles, conduct 1-on-1 coaching sessions, and build a culture where your team holds each other to a high standard
  • Manage front desk scheduling, booking accuracy, and appointment book optimization
  • Respond to guest feedback and reviews within 24 hours
  • Present guest experience data in weekly leadership meetings with recommendations, not just numbers

Requirements:

  • 2-4 years managing a team of 5+ in luxury hospitality (boutique hotels, upscale restaurants, premium retail, high-end wellness)
  • Must be available weekends and select holidays
  • Must be located in or willing to relocate to the Indianapolis area

Nice to have:

  • Someone who has coached team members to improve, not just hit their own numbers
  • A track record of improving guest satisfaction, retention, or sales metrics
  • Comfort with data and reporting
  • you can read a sales report and know what to do next
  • A leader who shows up, pays attention to the details, and leads with genuine care for their team and guests
What we offer:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Paid CE and/or Licensure
  • Sign-On Bonus
  • Flexible Scheduling
  • Recognition Program
  • Team Building
  • Employee Discounts

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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