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As Assistant Spa Director at our Carmel location, you will own every moment of the guest journey from the time someone walks through our door until they leave feeling better than when they arrived. You will lead and coach our front desk team, drive retail and rebooking performance, and maintain the hospitality standards that have made Woodhouse a destination spa experience for 19 years. This is a leadership position with clear accountability, measurable outcomes, and a direct path to Spa Director for the right person.
Job Responsibility:
Own the guest experience at our Carmel location: ambiance, service standards, team presentation, and every touchpoint from greeting to goodbye
Coach and develop the front desk team on retail sales, rebooking, upselling, and guest engagement