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Manages and supervises all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. Directs and works with the supervisory team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Job Responsibility:
Manages and supervises all areas of the spa, including its programs, services, hours of operation, facilities and staff
Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas
Directs and works with the supervisory team and hourly employees to successfully execute all spa operations
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Managing Spa Operations and Budgets
Managing Spa Sales and Marketing Strategy
Managing Spa Revenue Management Strategy
Ensuring and Delivering Exceptional Customer Service
Conducting Human Resources Activities
Requirements:
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area