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Position Mission: Provides management assistance in a company-owned Integrated Business Solutions (IBS) location or locations. Develops quality personnel, sets high performance standards, and uses company training resources to ensure the efforts and accomplishments of employees are recognized. Assumes responsibility for inventory protection, asset management and operational issues. Ensures overall cleanliness of the site, stock room and outside areas. Fosters a positive relationship between the customer and staff through meetings and open discussions.
Job Responsibility:
Provides management assistance in a company-owned Integrated Business Solutions (IBS) location or locations
Develops quality personnel, sets high performance standards, and uses company training resources to ensure the efforts and accomplishments of employees are recognized
Assumes responsibility for inventory protection, asset management and operational issues
Ensures overall cleanliness of the site, stock room and outside areas
Fosters a positive relationship between the customer and staff through meetings and open discussions
Customer Satisfaction
Inventory Management/ROI
Utilization of available tools for tracking value added items for the customer
Maintain and develop local non-NAPA vendor relationships
Responds in a timely manner to customer purchase and service questions
Understands, interprets, and complies with all contract requirements and ensures the operation is meeting customer expectations
Works closely and communicates with company and the customer management team to develop strategies to ensure the overall value of the IBS program
Understands and maintains the TAMS buy-out PO process
Ensures the site is using the approved non-company line codes appropriately
Sources all parts needs for customers by utilizing various approved IBS vendors
Ensures performance against service level goals per our IBS customer agreements
Ensures proper processes and procedures are utilized to minimize inventory shrinkage
Ensures merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner
Creates a safe work environment, ensuring required hazmat training is completed timely
Understands and complies with company and customer company policies
Bar codes inventory and places in appropriate bin locations
Returns non-company excess inventory
Works in unison with the Site Manager ensuring all daily/weekly/monthly reconciliation items are handled per policy and procedure guide
Builds relationships and assists with the negotiation of non-company vendors on pricing, inventory, and service and return privileges
Follows all IBS policies and procedures
Completes all available IBS operations training provided by company
Must use the non-company approved line codes appropriately
Perform any task as assigned by Site Manager
Requirements:
HS Diploma or equivalent required
Technical school, and/or college degree a plus
ASE certified within twelve months
Ability to manage two or more people prioritize and delegate to team members
Strong communication skills
Detail oriented
Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment
Possess working knowledge of the organization's store services
Must possess high character and integrity
Capable of providing strong leadership to the operation to create a high performance team i.e., customer focus, open communication, willingness to coach and provide feedback
Possess personal drive, self-motivation and initiative to accomplish Company goals and objectives
Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure
Insure proper maintenance and protection of Company store facilities, equipment, inventory and all physical assets of the company
Have a willingness and ability to learn
Possess analytical problem solving skills
Capable of operating a point-of-sale system and cataloging
Proficient in Microsoft Office and using internet for parts research and sourcing
Ability to learn and use customer fleet management software