Assistant Site Manager

• Help hire, train, and schedule staff via local agency, making sure the team feels supported and prepared
• Lead shifts with energy and confidence, showing staff what great guest service looks like
• Encourage a culture of accountability, positivity, and continuous learning
• Provide clear feedback and coaching to help the team grow in their roles
• Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational, safe, and presentable at all times
• Troubleshoot technical and mechanical issues, escalating to third-party vendors when necessary
• Lead pre-shift briefings and staff development initiatives to keep the team engaged and aligned with site goals
• Train new staff members on how to launch guests into the experience
• Check that VR headsets are functioning properly at the start of each morning, ready to welcome guests into the experience
• Master guest registration process, VR headset explanations and onboarding routine with guests, starting the experience session, combining groups of guests, etc
• Own the health of the technology - cleaning regiments, charging protocol, and software updates
• Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically
• Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds
• Model excellent service and engagement, maintaining strong relationships with community partners, suppliers, and corporate stakeholders
• Stay up-to-date on event schedules, ticketing updates, and special promotions to anticipate and meet guest needs
• Assist with budgeting, payroll auditing, and expense management to ensure financial health of the site
• Manage box office operations, retail sales, and inventory control & retail stock management
• Handle administrative duties including invoice processing, meeting documentation, and progress reporting
• Contribute to brainstorming and strategy sessions, actively participating in meetings and offering fresh ideas to enhance efficiency and guest experience
• Actively participate in building the brand’s presence in the city through private events, partnerships, and outreach initiatives
• Participating in debriefing sessions with the Site Manager to track KPIs on-site

• 3+ years of experience in operations, hospitality, retail, live entertainment, franchise management, or a related industry
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills
• ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet
• Ability to stand for extended periods of time
• moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (various evenings, weekends, and holidays will be required)
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility
• with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status

• Comfortable using basic tools (hammer, drill, etc)
• Experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs
• Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition

benefits and performance-based compensation