Assistant Site Manager

• Help hire, train, and schedule staff via local agency
• Lead shifts with energy and confidence
• Provide clear feedback and coaching to help the team grow
• Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational
• Troubleshoot technical and mechanical issues
• Lead pre-shift briefings and staff development initiatives
• Train new staff members on how to launch guests into the experience
• Check that VR headsets are functioning properly
• Master guest registration process, VR headset explanations and onboarding routine
• Own the health of the technology - cleaning regiments, charging protocol, and software updates
• Act as the first point of escalation for guest concerns
• Ensure high levels of customer satisfaction
• Model excellent service and engagement
• Assist with budgeting, payroll auditing, and expense management
• Manage box office operations, retail sales, and inventory control
• Handle administrative duties including invoice processing, meeting documentation, and progress reporting
• Contribute to brainstorming and strategy sessions
• Actively participate in building the brand's presence in the city through private events, partnerships, and outreach initiatives
• Participating in debriefing sessions with the Site Manager to track KPIs

• 3+ years of experience in operations, hospitality, retail, live entertainment, franchise management, or a related industry
• Understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills
• ability to manage multiple priorities simultaneously
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet
• Ability to stand for extended periods of time
• moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (various evenings, weekends, and holidays will be required)
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility
• with the ability and commitment to work with diverse groups

• Comfortable using basic tools (hammer, drill, etc)
• Experience maintaining mechanical and technical equipment
• Comfortable learning how to manage VR technology and production programs
• Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition

Performance-based compensation