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Are you passionate about customer service, thrive on challenges, and enjoy working with a diverse team? If so, our Assistant Shop Manager role at Arnold could be perfect for you. At Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people with life-limiting and life-threatening conditions. We also support approximately 3,000 families, siblings, and carers across the East Midlands. Simply put, we’re here to brighten short lives and support families wherever they are. This vital work wouldn’t be possible without our retail shops! With government funding covering only seven weeks of our annual costs, the dedication of our fundraisers and retail teams ensures we can continue operating for the remaining 45 weeks each year. We are looking for a passionate and customer-focused Assistant Shop Manager to join our Arnold Charity Shop! You will assist in managing one of Rainbows’ shops, deputising for the manager when necessary, to achieve agreed income and profit levels through the effective management of staff, volunteers, premises, and stock.
Job Responsibility:
Assist the manager to: Maintain and grow shop income and profit potential
Implement agreed promotions, including Rainbows’ seasonal campaigns
Ensure sufficient saleable stock by generating donations from the public and other sources
Achieve budgeted income and profit figures, proactively addressing any shortfalls
Monitor stock turnover to maintain a fresh and appealing shop floor
Encourage donors to sign up for the Gift Aid scheme
Support and motivate volunteers to deliver excellent customer service
Requirements:
Previous experience in a retail environment
Strong customer service skills with the ability to uphold high service standards
Ability to recruit, train, and motivate volunteers
A valid driving licence and access to a vehicle
What we offer:
Eligibility to join blue light card discount scheme and Company Shop
Healthcare Cashback plan
Life Assurance
27 days holiday (pro rated) plus bank holiday allowance but expectation to work bank holidays in this role
Contributory pension scheme
Free access to an employee assistance programme
Wellbeing support and access to Mental Health First Aiders
Unofficial benefits: Fun events, All staff away days, Guest visitors