Assistant Shop Manager Job at Bravissimo (Newcastle Upon Tyne)

Job Description

Assistant Manager, 37.5 hours per week, Permanent Contract in our Newcastle shop. Part of Wacoal Europe Group, Bravissimo is an award-winning, multi-channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day. We have 25 shops in the UK alongside a thriving ecommerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice. We are on an exciting journey of growth and are loving every minute of it!

Job Responsibility

Support the Store Manager in ensuring that every customer leaves the store feeling absolutely amazing
Be a role model to the team, ensuring that our ‘feel good’ ethos is driven through every customer interaction
Lead the team to deliver a fantastic service to every customer
Ensure that Supervisors are running their areas effectively
Strive to ensure that no customer ever leaves without having anything short of a true Bravissimo experience
Juggle multiple priorities, whilst keeping customer experience at the highest level
Think creatively and not be afraid to make suggestions that will enhance the customer experience further
Take full responsibility for the store when required

Requirements

Management experience is essential
Genuine passion for delivering a service that makes a real difference to customers
Confident and empathetic leader
Thrives on developing others to succeed
Keen interest in own continuous development
Embrace change and have a fearless approach to new ideas
Strive for excellence
Effective planning and a proactive mindset
Due to the nature of the roles in our shops, there is a genuine occupational requirement for post holders to be female

What we offer

Up to 25 days holiday
The opportunity to buy up to 5 additional days holiday each year
Access to free and confidential 24/7 employee support from Retail Trust
50% discount on full priced items for you, your family & friends, up to a limit
Healthcare Cash Plan for you and up to 4 children through Medicash
Employer pension contributions up to 6% (depending on length of service)
Life Assurance
Great training and learning resources
Long service awards after 5 years’ service
Access to new and upcoming products, with the opportunity to provide feedback
Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash

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Assistant Shop Manager

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