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The Assistant Shop Manager is a hands‑on leadership role that supports daily shop operations while performing vehicle service and repair. This position helps ensure efficient workflow, reinforces technician productivity, and maintains quality and safety standards. A successful candidate will demonstrate strong technical proficiency and team‑leadership skills.
Job Responsibility:
Coordinate vehicle flow from drop-off through inspection, repair, and customer delivery
Monitor bay activity and technician progress to ensure jobs are completed on schedule
Identify and resolve workflow delays or resource gaps
Ensure accurate documentation and proper closure of all work orders
Perform general service and diagnostic repairs as needed
Assist with high-volume jobs including oil changes, brakes, and electrical repairs
Uphold shop quality standards and safety protocols
Model efficiency and excellence by actively working alongside the team
Support the execution of shop KPIs (car count, hours sold, average repair order, and gross profit)
Ensure proper application of fees and adherence to shop processes
Collaborate with the front counter team to align workflow with daily targets
Lead daily huddles to set priorities and communicate focus areas
Coach technicians on standards, productivity, and shop discipline
Assist with onboarding, mentoring, and performance follow-up for team members
Foster a culture of accountability, teamwork, and professionalism
Monitor high-volume and high-profit services for consistent execution
Track cycle times and comebacks to identify process or training gaps
Reinforce upsell opportunities and bundled service offerings
Requirements:
5 or more years of experience as an automotive technician
Prior experience in a leadership, working foreman, or team lead role preferred
Strong knowledge of general service and diagnostics
ASE certification preferred (e.g., A1–A8, Master Technician)
Ability to lead by example and communicate expectations clearly
Familiarity with shop management systems (e.g., Tekmetric) preferred
Reliable, punctual, and committed to team success
Ability to stand and walk throughout the workday and lift up to 50 lbs as needed
Comfortable working in a physically demanding shop environment
Nice to have:
ASE certification preferred (e.g., A1–A8, Master Technician)
Familiarity with shop management systems (e.g., Tekmetric) preferred