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Assistant Shop Manager

United Kingdom, Sawbridgeworth 15692.00 GBP / Year · Job Posted January 06, 2026
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Job Description

Are you creative, driven, and passionate about retail with a flair for customer service? We're looking for an enthusiastic Assistant Shop Manager to support the running of our busy charity shop in Sawbridgeworth. In this role, you’ll work alongside the Shop Manager and a dedicated team of volunteers to help run a vibrant and successful store. Each of our shops has its own unique character, and you'll play a key part in upholding our strong reputation within the local community. Our retail teams cover the needs of their stores by working on a rota basis so this role will require weekend work, and flexibility. (Working 3 days over 7.) Your work won’t just help divert waste from landfill — it will directly support Isabel Hospice in providing expert care to those who need it most.

Job Responsibility

  • Supporting the Shop Manager to maximise store income and profits by delivering exceptional retail standards
  • Maintaining and promoting the highest standard of customer care
  • Creating eye-catching displays and maintaining cleanliness throughout the shop
  • Supporting the Shop Manager to engage and train volunteers to assist in the running of the shop
  • Meeting gift aid conversion rates from people donating goods
  • Support events held both in the shop (evenings) and the local community

Requirements

  • Experience of working in a customer focused environment
  • Interest in or experience with sustainable fashion
  • Excellent communication skills, both verbal and written
  • Shows understanding, respect and consideration for others at all times
  • Strong organisational skills with a proactive approach to work
  • Ability to lead by example and maintain a positive attitude
  • Collaborative team player
  • Proficiency in email, MS Office, and internet use

What we offer

  • 27 days holiday (pro rata)
  • Pension scheme
  • Life assurance scheme
  • Employee Assistance Programme
  • Cycle to work scheme
  • Health Service Discounts
  • Refer a friend bonus
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