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As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted. You’ll have excellent leadership skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM). Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice. The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy. Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.
Job Responsibility:
Take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service
Empowered to make decisions locally whilst working within a supportive framework
Working within and for your local community ensuring that engagement and support is understood and promoted
Aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice
Requirements:
Qualifications in English and Maths
Minimum Level 2 Key Skills or Grade 4 (A-D) GCSE
Ability to lead and motivate others
Previous retail experience
Understanding of health and safety regulations
Ability to plan and priorities workloads and delegate accordingly
Outstanding communications skills
Excellent customer focus
Knowledge and understanding of sales management, profit and loss
Proven customer service skills
Flexible and be able to adapt to change on a daily basis
Able to complete physically demanding work in the form of standing for long periods and moving stock
Ability to handle administrative task, such a cash handling
Be a keen problem solver
Ability to follow organisational policy and procedures
IT and numeracy
Understanding of Office 365 and the ability to complete IT based tasks
Valid driving licence
Eligibility to work in the UK
Nice to have:
Local community knowledge
Previous line management experience
Experience in achieving goals and identifying opportunities
Has the ability to implement and enforce policies
A desire to work as part of a team to generate fresh and innovative community-based ideas
Some experience of Gift Aid
Some experience of working with volunteers
Ability to work on own initiative and prioritise workload
Team Management skills
Experience in training and developing staff and/or volunteers
What we offer:
25 days holiday plus bank holidays (Pro-rata for part time employees)
Group pension scheme, matching contributions of up to 8%
Life assurance scheme, up to the state pension age
Enhanced maternity and paternity benefits
Enhanced sick pay, rising with service
Access to blue light and charity worker discounts
The Hub Wellness Support
Eligibility for flu vaccine
Employee Assistance Programme
Access to Mental Health First Aiders
Cycle to work scheme
All staff complete a comprehensive induction programme
Regular training and personal development opportunities, with internal career progression being a focal point of team growth