Assistant Shift Manager Nights Job at AO (Crewe)

Job Description

Are you a solution‑orientated leader ready to make a real impact in logistics? We’re looking for an Assistant Shift Manager who can keep our operation running smoothly while driving efficiency, collaboration, and team development. In this role, you’ll work closely with key operational teams including Transport, Inventory, Returns and Outbases, while also building strong relationships with Commercial, Quality, People, and Health & Safety functions. You’ll report directly to the Shift Manager, stepping in to support and lead the operation when needed, helping your team deliver consistent, high‑quality performance. This role operates on a 4 on / 4 off shift pattern, giving you a balanced rhythm that supports both work and life — perfect for leaders who want structure, stability, and time to recharge. If you’re passionate about leading people, improving processes, and creating a positive, high‑performing environment, we’d love to hear from you.

Job Responsibility

Report directly to the Shift Manager, providing vital support and stepping in when needed
Lead and motivate teams across various departments to maintain efficiency and operational success
Drive team development and foster a culture of collaboration and accountability
Ensure smooth and efficient day-to-day operations across department like Transport, Inventory, Returns and Outbases
Complete incident reporting to ensure accurate documentation of any operation issue or safety concerns
Report maintenance issues and liaise with relevant departments to inform or help resolve the issues efficiently
Manage and escalate high-level tickets related to the operation, ensuring swift resolution
Cover other operation management roles when required
Conduct 1-1 and development chats to support employee growth and performance
Conducts welfare meetings to address employee concerns and wellbeing
Conduct and manage formal PIP process to address performance issues and encourage improvement
Issue recognition cards throughout the operation to recognise
Administer documented discussions to ensure clear communication and employee accountability
Conduct disciplinary hearings to handle employee conduct issues in a fait and consistent manner
Conduct grievance investigations to ensure issue are addressed and resolved fairly
Approve Holidays, ensuring adequate coverage and staffing levels

Requirements

Strong knowledge of inbound and outbound warehouse processes
Hands on experience in stock management, audits, and adapting to changing workloads
Proven ability to motivated and develop diverse team with fair, consistent leaderships
Calm and solution orientated under pressure, driving result and team success
Skilled in supply chain processes and cross functional collaboration
Expertise in labour management, capacity planning, and dispatch to optimise efficiency
Proficient in Warehouse Management systems (WMS) and Microsoft office
Experience in generating management reports to track performance and drive improvements
Strong understanding of key performance metrics, including damage rates and labour costs to improve operations

What we offer

24 days holiday
At least 5% contribution pension scheme
Enhanced Maternity, Paternity and Adoption Packages
Make a difference day (x2 fully paid charity days a year)
Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder

AO - All Job Offers

Select Country

Assistant Shift Manager Nights

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Assistant Shift Manager Nights

Hotel Assistant Manager / Assistant Front Desk Manager

Hotel Assistant Manager - Assistant Front Desk Manager

Assistant Nurse Manager, Med Surg, Nights

Assistant Nurse Manager (ANM), Cardiac PCU Nights

Assistant Patient Care Manager (RN), Emergency Services Adults - Nights

Assistant Manager / Manager - Sales Partnership

Senior Care Assistant (Nights)

Assistant Manager - Room Operations

Our AI answers in your language