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Assistant Service Manager

Group 1 Automotive

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Location:
United States , Danvers

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

4166.00 - 11000.00 USD / Month
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Job Description:

Ira Subaru is part of the fast-growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Assistant Service Manager to our team.

Job Responsibility:

  • Manage our Service Drive to ensure Client Process Flow
  • Train, develop and motivate the service department staff and monitor their performance
  • Forecast goals and objectives for the department and ensure they are met
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
  • Maintain daily sales and production records as required by dealership management
  • Develop and monitor budgets for the service department and keep dealership management informed of variances
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals
  • Establish and maintain good working relationships with customers to encourage repeat and referral business
  • Handle customer complaints tactfully, promptly, and with concern for the customer
  • Ensure proper repair techniques are being used
  • Schedule training as necessary to properly repair and service vehicles
  • Stay up to date on product changes and new products
  • Ensure that all necessary shop equipment is in proper and safe working condition
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Other duties may be assigned by management
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors

Requirements:

  • 2 years of relevant experience in a dealership service department
  • CDK and Xtime experience is a plus
  • Experience managing employees preferred
  • Ability to work independently and be self-motivated
  • A desire to work in a commission, performance-based, environment
  • Great attitude with high-energy personality
  • Excellent customer service skills
  • Professional appearance and work ethic
  • Ability to work well in a process driven environment
  • High school diploma or equivalent
  • Valid driver license in the state that you will work and a good driving record

Nice to have:

  • CDK and Xtime experience
  • Experience managing employees
What we offer:
  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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