This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This role is responsible for administering and assisting all site service departments to levels that consistently exceeds the customer’s expectations. To take full responsibility for the customer’s vehicles whilst in our domain. To maintain an agreed level of discipline, quality, efficiency whilst remaining profitable, safe and well organised at all times. Manage on site business support resources in line with Group SLA processes and agreements.
Job Responsibility:
Ensure agreed processes are managed, communicated and maintained for customers and staff alike – maximising opportunities and customer expectations in accordance with our working charter
Deal with customers in a courteous, efficient and considerate manner
Dispute resolution in accordance with process
Promote and drive the sale of all services available
Manage financial responsibilities and expectations
Coordinate aftersales departments and staff
Measure and maintain department budget expectations
Requirements:
Competent level in English and Maths (GCSE or equivalent)
Demonstratable customer handling skills
Experience of working at the front of house, preferably within a recognised and appropriate vehicle service industry
Articulate and well spoken
What we offer:
25 Days annual leave, plus bank holidays
Positive and supportive culture and flexible working environment
Long term opportunities for growth and development locally, nationally and internationally