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Assistant Service Manager

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Fortem Solutions Ltd

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Location:
United Kingdom , Hitchin

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Due to successful growth and expansion, we now have an excellent opportunity for an Assistant Service Manager for our planning and scheduling team. You will be based in our Smart hub at our head office in Hitchin, Hertfordshire on a full time basis Monday-Friday. Supporting a team of planners and schedulers for the Repairs and maintenance service we operate for social housing properties across East and West Midlands.

Job Responsibility:

  • Ensuring WIP (Work in Progress) is cleansed and accurately reflects the workflow situation
  • Responsible for complying with all internal and external policies
  • preparing for and complying with any recommendations from Audit and inspections
  • Provide clear and regular communication to staff, ensuring that team and/or branch performance, against target, is communicated and any remedial actions plans are cascaded and implemented
  • Monitoring Planner and CSA adherence to daily disciplines
  • First point of contact for escalation of customer phone calls
  • Responsible for managing and motivating a team, driving team and/or branch performance, providing clear objectives, direction, and leadership
  • Develop, train and retain high quality staff to deliver high levels of customer service
  • Use of reports and dashboards to understand area performance, act on any trends identified

Requirements:

  • IT literate with excellent planning and data interrogation skills
  • Excellent communication and able to build strong relationships
  • People management and leadership skills

Nice to have:

  • Experience of workforce electronic scheduling systems
  • Knowledge of repairs and maintenance
What we offer:
  • Competitive salary with profit related bonus paid every March up to 10% per annum
  • 25 days annual leave + bank holidays + your birthday off (34 days total)
  • 26 weeks full pay maternity leave
  • 8 weeks full pay paternity leave
  • Option to opt into Salary sacrifice car lease
  • Annual pay reviews
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Vast directory of training on bespoke in-house Learning Management System
  • 24/7 access to GP appointment for you and your immediate family from Day 1
  • Private Pension with Employer contribution of 3-6%
  • Life Insurance and direct access Private healthcare and dental care
  • Cycle to work scheme Retail and mobile phone provider discounts

Additional Information:

Job Posted:
February 21, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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