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The Assistant Manager supports the Lounge Manager in overseeing the daily operations of SABO Lounge on the GENSUI floor, ensuring exceptional luxury service for VIP and in-house guests. The role supervises staff, manages service standards, and ensures a high-quality Japanese hospitality experience.
Job Responsibility:
Deliver luxury-level hospitality consistent with Four Seasons standards
Welcome and engage guests staying on the GENSUI floor
Handle guest inquiries, complaints, and special requests professionally
Supervise lounge attendants and service staff
Assist with training, coaching, and scheduling employees
Ensure team members follow Four Seasons service standards
Promote teamwork and maintain positive staff morale
Requirements:
2–5 years experience in luxury hotel F&B, lounge, or restaurant operations
Previous supervisory or leadership experience
Knowledge of food & beverage service and beverage programs
Strong guest service and problem-solving skills
Ability to work in a fast-paced luxury hospitality environment
English proficiency
Japanese language is required
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide