Assistant Rooms Operations Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Canada, Calgary

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

59000.00 - 80000.00 CAD / Year

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Job Description:

Entry level management position focusing on supporting day-to-day activities of Rooms Operations and supervision of related areas including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and maintain property cleanliness standards. Strives to ensure guest and employee satisfaction and achieve operating budget.

Job Responsibility:

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct and work with employees to carry out guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts/Housekeeping
Run and review room operations reports
Temporarily supervise all Room Operations areas in management absence
Operate department equipment
Ensure employees have proper supplies and uniforms
Supervise same day selling procedures to maximize room revenue
Verify accuracy of room rates
Manage departmental controllable expenses
Participate in investigation of employee and guest accidents
Use guest information tracking system for repeat guest recognition
Interact with guests to obtain feedback and handle problems
Train staff and monitor policy adherence
Supervise staffing levels
Conduct employee training in safety procedures
Observe service behaviors and provide feedback
Participate in interviewing and hiring
Conduct employee performance appraisals
Coach, counsel and encourage employees
Handle employee progressive disciplinary procedures
Schedule employees to business demands
Track employee time and attendance
Assist with payroll function

Requirements:

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Understanding of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Knowledge of night audit procedures and reports
Understanding of loss prevention policies and procedures
Experience with budget management and revenue optimization
Guest service and problem-solving skills
Staff training and supervision experience
Knowledge of safety procedures and emergency protocols

Nice to have:

Passionate about wellness
Active lifestyle
Optimistic attitude
Adventurous spirit

What we offer:

Equal opportunity employer
Accommodations for applicants with disabilities
Commitment to associate well-being
Global team environment
Employee recognition program

Additional Information:

Job Posted:
November 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Rooms Operations Manager