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Assistant Rooms Operations Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Canada , Calgary

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

59000.00 - 80000.00 CAD / Year
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Job Description:

Entry level management position focusing on supporting day-to-day activities of Rooms Operations and supervision of related areas including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and maintain property cleanliness standards. Strives to ensure guest and employee satisfaction and achieve operating budget.

Job Responsibility:

  • Support day-to-day activities of Rooms Operations
  • Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
  • Direct and work with employees to carry out guest arrival and departure procedures
  • Maintain property cleanliness standards
  • Open and close Front Desk shifts/Housekeeping
  • Run and review room operations reports
  • Temporarily supervise all Room Operations areas in management absence
  • Operate department equipment
  • Ensure employees have proper supplies and uniforms
  • Supervise same day selling procedures to maximize room revenue
  • Verify accuracy of room rates
  • Manage departmental controllable expenses
  • Participate in investigation of employee and guest accidents
  • Use guest information tracking system for repeat guest recognition
  • Interact with guests to obtain feedback and handle problems
  • Train staff and monitor policy adherence
  • Supervise staffing levels
  • Conduct employee training in safety procedures
  • Observe service behaviors and provide feedback
  • Participate in interviewing and hiring
  • Conduct employee performance appraisals
  • Coach, counsel and encourage employees
  • Handle employee progressive disciplinary procedures
  • Schedule employees to business demands
  • Track employee time and attendance
  • Assist with payroll function

Requirements:

  • High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
  • Understanding of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
  • Knowledge of night audit procedures and reports
  • Understanding of loss prevention policies and procedures
  • Experience with budget management and revenue optimization
  • Guest service and problem-solving skills
  • Staff training and supervision experience
  • Knowledge of safety procedures and emergency protocols

Nice to have:

  • Passionate about wellness
  • Active lifestyle
  • Optimistic attitude
  • Adventurous spirit
What we offer:
  • Equal opportunity employer
  • Accommodations for applicants with disabilities
  • Commitment to associate well-being
  • Global team environment
  • Employee recognition program

Additional Information:

Job Posted:
November 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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