Assistant Rooms Operations Manager Job at Marriott Bonvoy (Calgary)

Assistant Rooms Operations Manager

Marriott Bonvoy

Location:
Canada , Calgary

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are in search of a talented Assistant Rooms Operations Manager who is responsible for overseeing Housekeeping Operations, including Room Attendants, Housepersons, and a very large laundry operation. The ideal candidate will have a keen ability to provide leadership and support to associates, ensuring the highest levels of cleanliness throughout the hotel and guest rooms according to brand and company standards.

Job Responsibility:

Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team
Educate and lead all housekeeping supervisors and associates on emergency procedures, and life safety precautions
Train, motivate and develop all housekeeping supervisors and associates, whilst maintaining a positive work environment for all
Develop and post timely work schedules for housekeeping associates
Provide support to all housekeeping associates at peak times by offering assistance where needed
Empower Housekeeping associates to deliver top-notch guest service by encouraging and rewarding responsive guest assistance
Respond to guest complaints and take corrective action to achieve guest satisfaction
Maintain physical product standards by routinely inspecting rooms, public areas, and laundry facilities to ensure proper working conditions and departmental supplies are stocked at proper levels
Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget
Establish department communication and information systems through all forms of communication across all departments, including logs, department meetings and Human Resources policies

Requirements:

A seasoned professional with a minimum of three years’ experience leading a housekeeping team, preferably in a similar sized property
A Hospitality or Tourism program graduate or degree holder
Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety
Someone who has solid leadership skills, adept at training, coaching and motivating a team
An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently
Agile, able to shift priorities as needed, including handling guest or associate situations that may occur outside of typical work hours, covering shifts as necessary
Able to work well under pressure and enjoy a fast-paced environment
An excellent communicator who values teamwork and collaboration
Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 30 pounds or more

What we offer:

Competitive wages
Comprehensive benefits package
Training and development
Career advancement opportunities
Reward and recognition opportunities

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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