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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Rooms Operations Manager

Canada, Calgary · Job Posted May 05, 2026
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Job Description

We are in search of a talented Assistant Rooms Operations Manager who is responsible for overseeing Housekeeping Operations, including Room Attendants, Housepersons, and a very large laundry operation. The ideal candidate will have a keen ability to provide leadership and support to associates, ensuring the highest levels of cleanliness throughout the hotel and guest rooms according to brand and company standards.

Job Responsibility

  • Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team
  • Educate and lead all housekeeping supervisors and associates on emergency procedures, and life safety precautions
  • Train, motivate and develop all housekeeping supervisors and associates, whilst maintaining a positive work environment for all
  • Develop and post timely work schedules for housekeeping associates
  • Provide support to all housekeeping associates at peak times by offering assistance where needed
  • Empower Housekeeping associates to deliver top-notch guest service by encouraging and rewarding responsive guest assistance
  • Respond to guest complaints and take corrective action to achieve guest satisfaction
  • Maintain physical product standards by routinely inspecting rooms, public areas, and laundry facilities to ensure proper working conditions and departmental supplies are stocked at proper levels
  • Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget
  • Establish department communication and information systems through all forms of communication across all departments, including logs, department meetings and Human Resources policies

Requirements

  • A seasoned professional with a minimum of three years’ experience leading a housekeeping team, preferably in a similar sized property
  • A Hospitality or Tourism program graduate or degree holder
  • Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety
  • Someone who has solid leadership skills, adept at training, coaching and motivating a team
  • An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently
  • Agile, able to shift priorities as needed, including handling guest or associate situations that may occur outside of typical work hours, covering shifts as necessary
  • Able to work well under pressure and enjoy a fast-paced environment
  • An excellent communicator who values teamwork and collaboration
  • Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 30 pounds or more

What we offer

  • Competitive wages
  • Comprehensive benefits package
  • Training and development
  • Career advancement opportunities
  • Reward and recognition opportunities
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