Assistant Rooms Operations Manager

Assistant Manager Rooms Operations - Housekeeping

Entry level management position that focuses on supporting the day-to-day activi...

Location

Canada , Whistler

Salary:

60000.00 - 70000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area

Job Responsibility

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts
Run room operations reports
Supervise Room Operations department in absence of management
Operate department equipment
Ensure employees have proper supplies and uniforms
Understand night audit procedures

What we offer

Equal opportunity employer
Accommodations for disabilities
Employee recognition program

Fulltime

Housekeeping Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

United States , New Orleans

Salary:

59000.00 - 73000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Monitors compliance with standards and procedures
Leads specific team while assisting with meeting or exceeding property goals

What we offer

Bonus Eligible

Fulltime

We are in search of a talented Assistant Rooms Operations Manager who is respons...

Location

Canada , Calgary

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A seasoned professional with a minimum of three years’ experience leading a housekeeping team, preferably in a similar sized property
A Hospitality or Tourism program graduate or degree holder
Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety
Someone who has solid leadership skills, adept at training, coaching and motivating a team
An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently
Agile, able to shift priorities as needed, including handling guest or associate situations that may occur outside of typical work hours, covering shifts as necessary
Able to work well under pressure and enjoy a fast-paced environment
An excellent communicator who values teamwork and collaboration
Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 30 pounds or more

Job Responsibility

Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team
Educate and lead all housekeeping supervisors and associates on emergency procedures, and life safety precautions
Train, motivate and develop all housekeeping supervisors and associates, whilst maintaining a positive work environment for all
Develop and post timely work schedules for housekeeping associates
Provide support to all housekeeping associates at peak times by offering assistance where needed
Empower Housekeeping associates to deliver top-notch guest service by encouraging and rewarding responsive guest assistance
Respond to guest complaints and take corrective action to achieve guest satisfaction
Maintain physical product standards by routinely inspecting rooms, public areas, and laundry facilities to ensure proper working conditions and departmental supplies are stocked at proper levels
Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget
Establish department communication and information systems through all forms of communication across all departments, including logs, department meetings and Human Resources policies

What we offer

Competitive wages
Comprehensive benefits package
Training and development
Career advancement opportunities
Reward and recognition opportunities

Fulltime